Syllabus
CCCTS 75% DPQ Syllabus
1. General
Organization & functions of Commercial Department
Railway Acts related to commercial work
PGRM, Rail Madad, CPGRAMS
Disaster Management
Cash pickup & remittance
DRUCC/ZRUCC
Digital initiatives in Indian Railways
Station earnings, withdrawals & outstanding
RTI
Office procedure, noting & E-Office
Passenger amenities, station categorization, ABSS
Budgeting, allocations & revised estimates
IRPSM
Pink Book & approved works
2. Coaching
Unreserved ticketing
139 services
Rail One App
M-UTS
PRS systems: IPPRS, NRH PRS, RNRH, Defence PRS
JTBS, ATVM, STBA, YTSK
Halt policy
Passenger concessions
Reservation rules
E-ticketing
Tatkal reservation
Upgradation
Special coaches/trains (FTR)
Ticket refund rules
E-Coaching Balance Sheet
Ticket checking, duties of TTEs/Conductors, HHTs & TTE lobbies
3. Parcels
Acceptance, booking, carriage & delivery of luggage
Parcel Management System (PMS)
E-Way Bill
Leasing of parcel/PCET
JPP/RCS policy
Dangerous goods under Red Tariff
4. Goods
Booking, carriage & delivery of goods
Weighment/reweighment
Routing, rating & dynamic pricing
GST, e-TRR, e-payment, e-registration of demand
Classification of goods & carrying capacity
Rebooking & diversion
Excess/unconnected packages
Undelivered consignments & auction sales
Punitive charges
Live stock booking
Dangerous/intoxicating/contraband goods
Railway material stores & military traffic
Demurrage, wharfage, stacking & waiver
Siding policy, GCT, EOL
Transportation products & freight incentive schemes
FOIS
BDU & FBD portal
Safety during loading/unloading
5. Other Sources of Revenue — NFR, Catering & Sundries
Non-fare revenue
Commercial publicity
Classification of earnings & earning estimates
Parking contracts, lounges, cyber cafés, ATMs, kiosks, Pay & Use toilets, cloak rooms
Catering & vending services
Catering policy
Book stalls
MPS & OSOP policies
BDU
Tourism policy & Bharat Gaurav trains
6. Claims
NR Cell
Claims & claims prevention
Common carrier liability
Railway Administration liability
Investigation of untoward incidents
Section 124 & 124A
DRM report and its importance in claims prevention
7. General English
Language proficiency
Comprehension
8. General Awareness
Current affairs
Indian History
Geography
General knowledge
Railway achievements, developments & policies
9. Official Language Policy & Rules
Official language policy and rules of Indian Railways
10. Establishment Rules
Railway Servants (Discipline & Appeal) Rules, 1968
Railway Services (Conduct) Rules, 1966
Pass Rules
Leave Rules
Joining Time/Joining Leave
Hours of Work & Period of Rest (HOER)
NPS & UPS
TA, DA, NDA, NHA
HRMS
11. Traffic Accounts
Station Balance Sheet
Accountal & collection of earnings
Rail Shakti Scheme
Online Balance Sheet
Commercial inspections
TIA inspection
Station outstanding & realization
Audit & replies
Disposal of old records/tickets
Frauds & embezzlements and prevention
12. Contracts/Tenders
Stores procurement through GeM
E-auction
Tender floating/finalization through IREPS & IRWCM
